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  • Do I need a roofing contractor involved in the process?

    You do not have to have a roofing contractor to file a claim, however it is beneficial to have a trained contractor on site to meet with you adjuster so nothing is overlooked and you get a fair assessment of the damages. ARCM Roofing will meet with your adjuster to ensure the fair adjustment.

  • How do I choose a contractor?

    Check out the company website to make sure they have a location within 50 miles or so of your property, and local landline phone numbers. Qualified contractors will also carry high levels of credentials will the three major material manufacturers (Owens Corning, GAF, CertainTeed).

  • What is a “Storm Chaser?”

    Storm Chasers” are disreputable regional or national companies, which give the roofing industry a bad name. They are evaluating storms throughout the country and dispatching sales teams to areas recently hit by large storms. They work on getting as many houses under contract as possible and then immediately move to the next storm area. They do not have any interest in their local reputation, quality of installation, or selection of good quality materials. These actions result in poor installations and homeowners with roof problems installed by a contractor that is no longer in the area to address.

  • How to spot a “Storm Chaser?”

    “Storm Chasers” will position themselves to appear as a local company. Use some of the following items to help you easily spot a “Storm Chaser” Visit their website and look for local phone numbers and office locations. Ask to see a copy of their General Liability Insurance and look for addresses of where the policy was written Ask for local references of completed work (specifically projects not recently completed) Lookout for 1-800 numbers and marketing information without a local phone number

  • My Insurance Company stated I needed 3 estimates is this true?

    No this is false you as the homeowner can choose any contractor you want to do the repairs. ARCM Roofing will work with you insurance company to determine the price and scope of work.

  • Can I profit from my insurance claim?

    No a homeowner cannot profit from their claim. It is actually called insurance fraud which is a class 3 felony punishable by up to 10 years in prison and fines of up to 5,000 dollars.

  • What does ACV mean on my insurance paperwork?

    ACV means “Actual Cash Value.” This is what the damage to the property is worth at the time of loss.

  • What does RCV mean on my insurance paperwork?

    RCV means “Replacement Cost Value.” This is what the insurance company will pay after all the work in completed. The first ACV check will get work started and after the work is complete the contractor will file for depreciation and another check will be sent that equals the RCV.

  • I have looked at my roof and I don't see anything wrong?

    Often times damage from a storm is not visible to the untrained eye. That’s why it is very important that after a storm you have a qualified roofing contractor to come and inspect your home. ARCM Roofing does this service for free.

  • How long do I have to file a claim?

    In most cases you have one year from the date of the storm to file a claim, However all policies are different and some state you have as little as six months. The best thing to do is call ARCM Roofing after the storm to do an inspection.

  • Who is sent to my house to do the work?

    A certified representative from ARCM Roofing

  • How do I know if I have storm damage?

    There are many answers to this question. If you know you have had a severe storm in your area, and/or you see your neighbors getting work done to their home, it is a good possibility you could have damage as well.